We at Star Glow Boba & Coffee are committed to providing our customers with the best culinary experiences, not only through our food but also through our fast and convenient delivery service. Below is our delivery policy:

1. Delivery Area

We provide delivery services in the following areas of Hanoi:

  • Cau Giay District

  • Dong Da District

  • Ba Dinh District

  • Hoan Kiem District

  • Areas within a 10km radius of the address: 107 – C9 To Hieu, Cau Giay, Hanoi.

If you want delivery to another area, please contact us to check delivery availability.

2.Delivery Time

  • Standard Delivery Time: 30 minutes to 1 hour from the time of order, depending on distance and traffic conditions.

  • Delivery Service Hours: From 9:00 AM to 9:00 PM, weekdays, including weekends week.

3.Shipping Fee

  • Free shipping for orders from 150,000 VND within the inner city area.

  • For orders under 150,000 VND or areas outside the free shipping zone, the shipping fee will be calculated based on the specific distance and notified to the customer when placing the order. items.

4. Return Policy

  • If your order is incorrect, incomplete, or does not meet your requirements, please contact us within 30 minutes of receiving the goods. We will assist with exchanges or returns immediately.

  • In case the goods are damaged or do not meet the requirements, we will refund your money or deliver the correct food to you.

5.Payment

We accept the following payment methods:

  • Cash on Delivery (COD): We will collect payment directly upon delivery to your address.

  • Payment Online payment: We support online payment methods such as e-wallets, bank cards, and bank transfers.

6.Note

  • Please provide accurate and complete shipping information to avoid errors during delivery.

  • If you have any special requests (dietary restrictions, non-spicy, extra seasoning, etc.), please inform us when placing your order.