Return and Exchange Policy – Star Glow Boba & Coffee

We at Star Glow Boba & Coffee are committed to providing our customers with the best culinary experience. The return policy below is established to ensure customer rights and improve the quality of our service.

1. Return/Exchange Conditions

Customers have the right to exchange or return food in the following cases:

Incorrect or Missing Item: If the food delivered is not as ordered or is missing, we will exchange it or deliver the missing item.
data-end=”688″>Food Not Meeting Quality Standards: If the food is not fresh, does not meet quality requirements (such as incorrect flavor, burnt, spoiled, etc.), we will refund or exchange the food for the customer.
Packaging Defects: If the food packaging is damaged, leaking, or not hygienic, we will immediately assist with exchanges.

2.Exchange/Return Time

Return/Exchange Request Time: Customers must notify us within 30 minutes from the time of receiving the goods. After this time, we cannot process exchanges/returns because the product has been consumed or no longer meets quality standards.
Late Delivery Case: If we deliver later than the promised time (in case of our fault), customers can request an exchange/return and we will refund the cost if necessary.

3.How to Exchange/Return

Step 1: Contact us via Hotline +1 416-516-6008 within 30 minutes of receiving the goods.
Step 2: Provide order information (order number, item name, reason for exchange/return request).
Step 3: We will verify the information and send staff to your address to process the exchange/return if necessary.

4.Return and Exchange Process

Exchange Item: In case the customer requests an exchange, we will deliver the correct dish as requested without any additional cost (except in cases where the customer changes to a higher-value item).
Refund: If the customer requests a refund If you are dissatisfied with the food, we will issue a refund through the payment method used (COD or bank transfer).

5.Note

Once the food has been consumed, regardless of quality issues, we will not be able to process returns or exchanges.
We only accept returns or exchanges for products that are defective or do not meet delivery requirements.
We only accept returns or exchanges for products that are defective or do not meet delivery requirements.

Requests to change dishes due to personal preferences (such as dislike of flavor, too spicy, etc.) will not be accepted.
To ensure service quality, customers are kindly requested to check their order immediately upon receipt and notify us if there are any problems.

6. Cases Where Returns/Exchanges Are Not Allowed