We at Star Glow Boba & Coffee are committed to providing our customers with fresh, safe, and high-quality food. The following inspection policy is established to ensure that every order is thoroughly checked before delivery to the customer.

1. Inspection Process

Before delivery, our staff will thoroughly inspect each item in the order. Specifically:

  • Food Quality Check: Ensure the food is prepared according to the correct procedure, with the correct ingredients, and meets the standards of flavor.

  • Quantity Check: Confirm the full quantity of food ordered.

  • Check the packaging: Ensure the packaging is secure, clean, and free from leaks or damage during transportation.

2.Checking Orders Before Delivery

  • Before the order is delivered to the customer, we will perform another check to ensure:

    • The food items are not missing.

    • Packaging is complete The package is hygienic and undamaged.

    • Special requests (if any) have been met correctly.

3. Check Upon Receipt

When customers receive their order, we encourage you to check the order immediately upon delivery.

The inspection steps include:

  • Check the quantity of dishes: Ensure that the ordered quantity is correct.

  • Check the quality of the dishes: Ensure that the dishes are hot and meet the required flavor.

  • Check packaging: Check the packaging for damage or leaks.

4. Return/Exchange Policy

If customers discover errors or problems with their order (such as missing items, wrong items, or food not meeting quality standards), please notify us immediately within 30 minutes of receiving the order. We will:

  • Exchange the item or redeliver the correct item immediately if any problem occurs.

  • Or, we will proceed with a refund if the customer does not wish to exchange. dish.

5. Food Quality Complaints

If you are not satisfied with the food quality after inspection, please contact us for a suitable solution. We are committed to handling complaints quickly and fairly.

6.Limitation of Liability

  • We are not responsible for errors in orders caused by customers providing inaccurate information or not checking the goods upon receipt.

  • However, we are committed to continuously improving and enhancing the quality of our services to provide customers with the best experience.