We at Star Glow Boba & Coffee are committed to providing convenient, secure, and flexible payment methods to ensure customer satisfaction. Below is our payment policy:

1. Payment Methods

We support many payment methods, making it easy for customers to choose the most suitable method:

  • Cash on Delivery (COD):

    • Customers will pay directly to the delivery staff when receiving the food at home.

    • This method applies to orders within our delivery area.

  • Online payment via the following methods:

    • Bank transfer: Customers can transfer via the following methods Our bank provides support. Account information will be provided when customers choose this payment method.

    • E-wallets: We support payments via popular e-wallets such as MoMo, ZaloPay, or ViettelPay.

    • Credit/Debit Card: Customers can pay online via credit or debit card through a secure payment gateway.

2.Payment Processing Time

  • Cash on Delivery (COD): The money will be collected directly when the delivery person arrives at the customer’s address.

  • Online Payment:

    • Bank Transfer: After the customer transfers the money, please inform us of the transaction code for confirmation. The order will be processed as soon as we receive the payment.

    • E-wallet/Credit/Debit Card: The payment process will be confirmed as soon as the transaction is successful. Orders will be prepared and delivered to customers after payment is confirmed.

3.Refund Policy

  • Refund in case of exchange/return: If the customer requests a refund due to a defective product, not meeting requirements, or dissatisfaction, we will refund the money through the payment method used.

  • Refund Time: Varies depending on the method Payment method: The refund process may take 3 to 7 business days (for bank transfers) or within 24 hours (for e-wallets and credit cards).

4.Note

  • Payment Confirmation: To avoid confusion, customers need to reconfirm the payment details, including the amount, payment method, and transaction information.

  • Order Cancelled Due to Payment Error: If the customer does not complete the payment within Within 24 hours of placing the order (for online payments), the order will be automatically canceled.1″>Cases Where Returns/Exchanges Are Not Allowed

    • The food has been opened, used, or the packaging is no longer intact.

    • The customer does not notify us within 30 minutes of receiving the goods.

    • Issues related to personal preferences (such as dislike of flavor, not to suit taste, etc.).